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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Meet human resources requirements
   • Identify or review skill needs of organisation or business unit, and number, level and location of personnel required
   • Develop appropriate position descriptions and/or role statements and accountabilities for personnel
   • Undertake cost–benefit analysis of needs and assess against available budgets
   • Recruit or assign consultants with specialist skills and other required personnel as appropriate
2. Implement training
   • Develop training programs to achieve required service support outcomes and implement in efficient and timely way
   • Evaluate and review training programs against requirements on regular planned basis
3. Implement information support system
   • Establish or review information distribution and access needs, and determine range of information types to be collected, processed and stored
   • Identify and obtain suitable and required information support technology and access to information technology support staff
   • Establish measures to monitor efficiency of information systems
   • Store information securely and in line with regulatory requirements, and enable efficient access
4. Provide administrative and ancillary services
   • Determine administration and ancillary service needs and standards against operating requirements and budget allocation
   • Develop and introduce processes and procedures so that services are delivered within timelines and budget
   • Regularly reassess service needs in light of usage and budget

Performance Evidence

Evidence of the ability to:

establish or review and implement human resources, including:

determining skill requirements and strategies to attain them

developing, implementing and reviewing training

establish or review information technology systems and storage requirements, including levels of support and monitoring needed

establish or review administrative and ancillary services against operating requirements, key performance indicators and budget.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

discuss the integrity and relevance of information from a wide range of available information sources and describe strategies to attain relevant organisational information

analyse and discuss best practice human resources procedures

describe key features of:

documentation systems, including registry and library processes

financial practice administrative processes and systems

financial practice professional services

office information technology systems and software

explain the key requirements of relevant acts, regulations and codes of practice impacting on the financial services industry

describe cost–benefit analysis techniques and purposes

analyse a range of training and assessment techniques and available services appropriate for the practice.

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